In Brotherhood, we present these answers to our valued Brethren to illuminate your path through our Masonic Collection services.
About Our Products
Q: What types of Masonic regalia do you offer?
A: Our collection encompasses the full spectrum of Masonic ceremonial items, including but not limited to aprons (Craft, Mark Degree), jewels (Centenary, Irish Constitution, KT), gloves, badges, pendants, rings, and esoteric literature. Each item is crafted with reverence for our ancient traditions.
Q: Are your products officially recognized by Masonic authorities?
A: Indeed, we take great care to ensure our regalia meets the exacting standards of Masonic tradition. Our aprons and jewels adhere to the symbolic requirements of the Craft, though we always recommend consulting your Lodge’s specific guidelines when selecting ceremonial items.
Q: Do you offer custom or personalized Masonic items?
A: While our standard collection maintains traditional designs, we can accommodate certain personalization requests for select items. Please contact our customer service at [email protected] to discuss your needs.
Ordering & Account Information
Q: How do I create an account on your website?
A: During your first purchase, you’ll be prompted to create an account which will allow you to track orders, save preferences, and expedite future transactions – all while maintaining the discretion appropriate to our Craft.
Q: I forgot my password. How can I reset it?
A: Visit our login page and select “Forgot Password.” You’ll receive instructions via email to securely reset your credentials, just as we would carefully restore a misplaced working tool.
Payment Methods
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal through our secure payment gateway, treating your financial information with the same confidentiality we afford our Masonic secrets.
Q: Is my payment information secure?
A: Absolutely. Our payment processing employs industry-standard encryption, ensuring your transactions are as protected as the sacred vaults of our ancient mysteries.
Shipping & Delivery
Q: Where do you ship and are there any restrictions?
A: We serve the global Masonic fraternity, though regrettably cannot ship to certain Asian countries and remote regions due to logistical constraints. Our customer service can provide specific details about your jurisdiction.
Q: What are my shipping options and costs?
A: We offer two trusted methods:
- Standard Shipping ($12.95): Via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
Q: How long does order processing take?
A: Each order receives 1-2 business days of meticulous preparation by our knowledgeable staff who understand the ceremonial significance of your regalia before dispatch.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of receipt for items in original, unused condition – particularly important for consecrated items to maintain their symbolic integrity. Contact [email protected] to initiate the process.
Q: What if my item arrives damaged or incorrect?
A: Though our quality control is rigorous, should any error occur, please contact us immediately. We will make proper amends with the same dedication we apply to rectifying mistakes in our Lodge work.
Q: Are there items that cannot be returned?
A: For reasons of ceremonial propriety, personalized items and any consecrated regalia showing signs of use cannot be returned, just as we would not return a working tool once put to its intended purpose.
Contact Information
For further illumination on matters not covered here, our knowledgeable team stands ready to assist at [email protected].
From our Masonic family to yours, we thank you for entrusting us with your ceremonial needs.