Worthy Brethren,

At Masonic Collection, we strive to provide you with Masonic regalia and accessories of the highest quality, crafted with the same care and precision as our ancient rituals. Should any item not meet your expectations, we offer this Returns & Exchanges Policy to guide you through the process with the same clarity as our Masonic teachings.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unused, in original condition, and with all tags attached
  • Items must be in their original packaging
  • A proof of purchase or order number must be provided

Note on Non-Returnable Items: For the integrity of our ceremonial items, the following products cannot be returned or exchanged:

  • Personalized or custom-made items (including engraved jewelry)
  • Esoteric books and materials that have been opened
  • Any item that has been worn or used in Lodge ceremonies

2. Return Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.
  2. Receive Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package the Item: Securely pack the item in its original packaging, including all accessories and documentation. Write the RMA number clearly on the outside of the package.
  4. Ship the Item: Send the package to our address at:
    Masonic Collection
    582 Boundary Street
    Jacksonville, US 32202
    We recommend using a trackable shipping service as you are responsible for the item until it reaches us.

3. Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable, except in cases of our error
  • For exchanges, we will ship the replacement item once the return is received

Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

5. Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Masonic Collection Team,

I would like to request a [return/exchange] for the following item from my order #[Your Order Number]:

Item Name: [Name of Product]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange for [Product Name]]

I confirm that the item is unused and in its original condition with all packaging intact.

Please advise on the next steps at your earliest convenience.

Fraternally,
[Your Full Name]
[Your Contact Information]

6. International Returns

For our Brethren outside the United States:

  • Return shipping costs are the responsibility of the customer
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Should you have any questions about our Returns & Exchanges policy, please contact us at [email protected]. We will respond with the same promptness as we answer a Brother’s call.

May the Square of Virtue guide your decision and the Compass of Wisdom measure your satisfaction.

Fraternally,
The Masonic Collection Team